Shipping policy

1. Order Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays). Orders placed on weekends or holidays will be processed on the next business day.

If there is a delay in processing your order, we will notify you via email/instagram.

2. Shipping Rates & Delivery Times

We offer a variety of shipping options to meet your needs. Shipping rates and estimated delivery times are calculated at checkout based on your location and the shipping method chosen.

  • Standard Shipping (3-7 business days):

  • Expedited Shipping (2-3 business days):

Note: Delivery times may vary depending on the carrier, weather, and other factors beyond our control.

3. Shipping

We currently offer shipping in the United States

For shipping orders, please note the following:

  •  Shipping rates are calculated at checkout.
  • Customs duties and taxes are the responsibility of the customer. These charges are not included in the product price or shipping fees.
  • Delivery times for orders may vary based on the destination country and customs processing.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track the status of your order on the carrier's website.

5. Missing or Lost Packages

If your tracking information shows that your package has been delivered but you haven't received it, please check with your neighbors or anyone else at your address. If you still can't locate your package, contact us within 7 days of the delivery date, and we'll help you resolve the issue.

Unfortunately, we are not responsible for lost or stolen packages after delivery.

6. Address Accuracy

Please make sure the shipping address you provide is correct and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

If you notice an error with your address, contact us immediately at [contact email], and we’ll do our best to update it before your order is shipped.

7. Returns & Exchanges

For more information on our return and exchange policy, please visit our [Returns Policy].

8. Customer Service

If you have any questions or concerns regarding your order or shipping, please don’t hesitate to reach out to our customer service team at unrequited.usa@gmail.com We're here to help!